Dental Health Plans

At Hockley Dental Surgery, our aim is to provide high quality care and treatment in a relaxed, comfortable and safe environment. We are committed to continuing education and keeping abreast of the changes in modern dentistry. Most of all we encourage preventative techniques - helping you to understand how to maintain the health of your mouth and keep it free from tooth decay and gum disease.

We are pleased to offer you the opportunity to join the Hockley Dental Care Plan, as we believe this provides the best chance of keeping dentally healthy and reducing the need for treatment. Our plan also allows patients to budget for their routine dental care.

Key benefits include:

• Preventative care for long term dental health
• Regular monthly payments
• No joining fee
• No requirement to be 'dentally fit' before joining
• Dental accident and emergency cover
• Facility to spread payments for treatment by Direct Debit
• Priority appointments for plan members

Any treatment is excluded from our plans but can be carried out at your convenience on a private basis.

How do I join the plan?

Joining the plan is very simple. All you have to do is complete Direct Debit mandate and registration form and your membership will be effective immediately.

How do I leave the plan?

If you find you ever wish to end the agreement you can do so simply by giving us one month's notice. Naturally, if amounts due to us are not paid for two months in a row, we may terminate the arrangement.

If you have any questions about our services, please call in at reception and speak to our friendly and helpful staff. Alternatively please telephone for further information.

Plan Band:

In addition all of our plans include the following:

• 24 hour helpline numbers for dental emergencies at home and abroad
• Supplementary Insurance including worldwide dental injury and emergency cover (see Policy Summary)

Please note X-rays when required are charged extra at normal rates. The Man covers dental health exams.

What happens if I have an emergency?

If you have an unexpected emergency whilst at home, such as an accident or toothache, then in normal circumstance you should telephone our emergency number:

(Home) 01702 203177

If you are away from home, membership of our plan allow; you to call the dental helpline who will put you in touch with a dentist who can help:

(UK) 0800 525631

If you are overseas when you need help, the dental helpline will endeavour to find an English-speaking dentist to assist you. In these circumstances please telephone our helpline:

(Abroad) +44 1747 820841

How do I claim under the Supplementary Insurance?

If you are away from home and have to see a dentist in an emergency, you should receive the temporary treatment necessary to render you in a comfortable condition. Please pay that dentist and ask for a written receipt and details of the treatment carried out. On your return home, we will help you complete a claim form and submit this to DPAS, who administer our plan.

We will also help you complete a claim form should you need treatment for a dental injury. If the treatment is likely to cost more than £225 (and thus require prior authorisation from DPAS) we will provide a costed treatment plan. An assessment by an independent dentist may be requested before this permanent treatment is authorised.

Key Facts

Supplementary Insurance Policy Summary

This is a brief description of your Supplementary Dental Injury a Emergency Insurance. It does not contain the full terms and conditions. Full details of the cover applicable, benefits payable, terms, conditions and exclusions are contained within the enclosed policy document. The policy document is also available from your dental practice. The Supplementary Insurance is underwritten by ACE European Group Limited and is administered by DPAS Ltd, both of which are authorised and regulated by the Financial Services Authority. DPAS is an agent ACE and acts only for ACE in the arrangement of the Supplement Insurance.

The Supplementary Insurance provides cover for costs incurred for temporary dental treatment as a result of a dental emergency while away from home or abroad, and cover towards the cost of permanent( dental treatment following a dental injury. It also provides for the payment of out-of-hours fees when dentists are required to open their dental surgery to treat you in an emergency. There is also a hospital cash benefit payable when you are under the care of a dental or oral/maxillo facial surgeon and a cash benefit payable following the diagnosis of mouth cancer.

Policy Duration

The Supplementary Insurance is a monthly contract, which continues for as long as you continue to pay your monthly premiums. You should review and update your cover periodically to ensure it remains adequate.

Cancellation

If you decide within 14 days of receiving the policy document that the insurance does not meet your requirements, you may return the policy documents to DPAS for cancellation. A full refund of any premium paid will be allowed, provided no claims have been made. As the Supplemental Insurance is an integral part of the Dental Plan, cancellation of the insurance will automatically cancel your membership of the Dental Plan.

How to make a claim under the Supplementary Insurance

A completed claim form, together with any necessary supporting documentation, should be submitted to the Insurance Department at DPAS as soon as possible (see also "How To Make A Claim" within the enclosed policy document). Claim forms are available either from your dental practice or DPAS (see Useful Contact Details). If you need discuss your claim at any stage, please contact DPAS.

How to make a complaint in connection with the Supplementary Insurance

If you are dissatisfied with the service provided in relation to the Supplementary Insurance, or if you feel an incorrect decision has been made, please contact The Insurance Department at DPAS (see Useful Contact Details). If you are still not satisfied, please contact the Accident & Health Customer Service Manager at ACE, providing your name, address and policy details. ACE is a member of the Finance Ombudsman Service, so if your complaint still remains unresolved you are entitled to approach the Financial Ombudsman for assistance. A leaflet explaining its procedure is available on request from ACE. The complaint procedures does not affect your legal rights.

Financial Services Compensation Scheme (FSCS)

In the unlikely event of ACE being unable to meet its liabilities, You may be entitled to compensation under the Financial Services Compensation Scheme (see Useful Contact Details).

Useful Contact Details

DPAS Ltd, Place Farm Courtyard, Tisbury, Wiltshire SP3 6LW (Tel: 0174 870910 Fax: 01747 871806 Website: www.dpas.co.uk)

ACE European Group Limited, 200 Broomielaw, Glasgow G1 4RU (Tel: 084 8410056 Fax: 01293 597376 Email: ABHcustserv.complaints@ace-ina.con

Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR (Tel: 0845 080 1800 Fax: 02027 9641001 Website: www.financialombudsman.org.uk)

Financial Services Compensation Scheme 7th Floor Lloyds Chambers, Portsoken Street, London E1 8BN Fax: 020 7892 7301

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